Frequently asked questions

Disputes

  1. Can I reclaim the EM?

    Unfortunately, No, Once you have sent EM to another account, you can not reverse. Therefore you should be careful before sending EM to someone that you do not know.

  2. What should I do if I send mistakenly EM to a different account?

    We can not resolve this situation for you; you need to contact the account holder in order to solve them.